Store Policies

Conditions générales / Store Policies

Politique de retour
Vous pouvez retourner la plupart des articles neufs et non ouverts vendus et expédiés par nos soins dans les 30 jours suivant la livraison pour un remboursement complet. Nous prenons également en charge les frais de retour si le retour résulte d'une erreur de notre part (article incorrect ou défectueux, etc.).

Return Policy
You may return most new, unopened items sold and fulfilled by us within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Disponibilité des produits
Nous nous efforçons de maintenir notre inventaire en ligne à jour, mais des erreurs peuvent survenir. Si, au moment du traitement de votre commande, un ou plusieurs articles sont manquants, nous vous contacterons pour obtenir un remboursement complet ou une offre de remplacement adaptée. Pour les articles en précommande, veuillez noter que nous ne connaîtrons le nombre d'unités allouées par notre fournisseur qu'après réception de notre stock. Nous nous efforçons d'être prudents quant au nombre d'unités que nous proposons en précommande sur notre site web (généralement une fraction de ce que nous prévoyons de recevoir), mais les allocations peuvent être plus strictes que prévu. Aucune précommande ne devrait être considérée comme définitive ou la livraison garantie. Les précommandes sont toujours soumises à la disponibilité des produits à la réception de notre stock. Nous traiterons les précommandes par ordre croissant de date de réception du paiement (plus vous précommandez tôt, plus vous avez de chances de recevoir le produit).

Product Availability
We strive to keep our inventory up to date, but mistakes can happen. If at the time of processing your order, one or more items are missing, we will contact you for a full refund or an alternative offer for a suitable replacement.
For preorder items, please remember that we won't know how many units will be allocated by our supplier until we actually receive our stock. We try to be conservative with the amount we offer on preorder on our website (usually only a fraction of what we expect to receive) but allocations can be harsher than anticipated. No preorder sale should be considered final and delivery guaranteed. They always will be subject to product availablilty when received. We will process preorders in ascending date of payement received (the sooner you order, the more likely you are to receive the product).

Changement de prix
Compte tenu de l'évolution rapide du prix de certains objets de collection, nous nous réservons le droit de modifier le prix de tout article jusqu'à l'envoi de votre commande.
Les prix ne sont définitifs qu'après l'envoi de votre commande, même si le paiement a été effectué en ligne.
En cas d'augmentation de prix, un remboursement intégral vous sera toujours proposé si vous préférez ne pas payer la différence.

Price change
Given the rapidly changing price of certain collectible items, we reserve the right to update the price of any item until the order is sent to you.
Prices are not finalized until your order has been sent, even if paid for at checkout online.
In case of a price increase, you will always be offered a full refund if you'd rather not pay the difference.

Annulation de commande
Vous pouvez nous contacter pour annuler une commande à tout moment avant son expédition. Cette annulation est gratuite.
Nous nous réservons le droit d'annuler et de rembourser intégralement toute commande passée, notamment si nous soupçonnons qu'elle est destinée à la revente ou à des fins spéculatives.

Order cancellation
You can always contact us to cancel an order before it is shipped. This will be done at no cost for you.
We reserve the right to always cancel and fully refund any order you make, in particular when we suspect it is for resale/speculative purpose.

Refunds
Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Your Privacy
We are committed to protecting your privacy. We only use the information we collect about you to process orders and to provide support and upgrades for our products. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address. This allows us to process and fulfill your order and to notify you of your order status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. You agree to be added to our mailing list for future promotions and deals. When you order through our website, you are opting in to receive newsletters about promotions, coupons, and important company announcements. All emails are sent through ConstantContact and you may opt out if you wish to no longer receive newsletters from us or our MTG partners.

How do weprotect customer information?
We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We do not use cookies to collect or store any information about visitors or customers.

Will we disclose the information it collects to outside parties?
We do not sell, trade, or rent your personal information to companies not affiliated with us. Wemay provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include personally identifying information.

We may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of le Valet d'Coeur, our users, or others.

In Summary
We are committed to protecting your privacy. We use the information we collect on the site to make shopping at carte.levalet.com as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Your Consent
By using our Web site, you consent to the collection and use of this information byle Valet d'Coeur. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

We also provides links to affiliated sites. The privacy policies of these linked sites are the responsibility of the linked site and we have no control or influence over their policies. Please check the policies of each site you visit for specific information. We cannot be held liable for damage or misdoings of other sites linked or otherwise.